ABN: 29 087 650 897

BSB: 802 - 143

Why We Exist

Wyong Council Credit Union Ltd (the Credo) was formed on the 25th March 1965.

The Credo exists to care for the best interests of our members by providing trustworthy, personal, equitable, competitive and secure financial services that meet their needs at all stages of their lives.

The Credo has a voluntary Board of 9 Directors and 8 employed staff.

Who Can Join

As an industry based Credit Union, membership rules apply. The Credit Unions constitution determines eligibility for membership.

Membership is offered to any Wyong Shire Council employee and their immediate families, which includes spouse, mother, father, children, grandchildren, brother or sister.

The account can be retained even after a person leaves the employment of council.

Switch to Wyong Council Credit Union

We’ve made switching to Wyong Council Credit Union easy.

  • First, you must meet the conditions as stated above under "Who Can Join".
  • Click here to download and print a Member Application form. Complete and submit this application form with your Driver Licence or passport to our office.
  • Contact your current financial institution and request a full list of all your current direct debits, direct credits and periodical payments.
  • Do you have regular payments from your card account? You may have previously authorized an organisation or business to regularly debit your card account. Once your Credit Union membership has been approved and you have received your new VISA Debit Card you will need to re-establish your regular payment arrangements. Click here to download our "Change of Account Details - Credit Card" letter. Complete the required information highlighted in red, print and send to your current financial institution.
  • You can also re-establish your Direct Debit regular payment arrangements by clicking here to download our "Change of Account Details - Direct Debit" letter.
  • Start having your pay or income deposited directly into your Wyong Council Credit Union account. Click here to download our Payroll Deduction Authority form. Complete the top half and provide to your paymaster and complete the bottom half and return to us at our office or by faxing to 02 4351 2594.

Summary of Our Services

  • Direct Deposit of your pay.
  • Electronic access to your savings via automatic teller machines (ATMs) and point of sale terminals (EFTPOS) with a Credit Union Redicard.
  • No charge personal cheque accounts.
  • Savings, budget, Christmas club and fixed term deposit accounts.
  • Low interest loans - terms and conditions available on application.
  • No monthly account fees and free life insurance on eligible loans.
  • Periodical payments from your accounts for regular commitments eg. rates.
  • Financial Planning Service
  • Household and Vehicle Insurance with low monthly premiums.
  • Vehicle registration green slips.
  • Direct deposit of family allowance and other benefits.
  • Traveller’s cheques - Australian and overseas currencies.
  • Cash Passport Card to access ATM’s whilst overseas using your money.
  • Telephone & Internet Banking with BPay

Complaints & Disputes

We have a dispute resolution system to deal with any complaints you may have in relation to Wyong Council Credit Union Ltd Account and Access Facility or transactions on the account.

Our dispute resolution policy requires us to deal with any complaint efficiently, speedily and sympathetically.

If you want to make a complaint, contact our staff and tell them that you want to make a complaint. We have a duty to deal with your complaint under our dispute resolution policy. Our staff must also advise you about our complaint handling process and the timetable for handling your complaint. We also have an easy to read guide to our dispute resolution system available to you on request.

If you are not satisfied with the way in which we resolve your complaint, or if we do not respond within twenty one days of your complaint, you may refer the complaint to our external dispute resolution centre (Financial Ombudsman Service) by calling 1300 780 808 or visit www.fos.org.au.

The Financial Ombudsman Service is an independent organisation offering free and accessible dispute resolution services to the customers of financial services providers across Australia.

Contact Us

Wyong Council Credit Union
Anzac Avenue
Wyong
NSW 2259

Phone:      02 43505255

Fax:         02 43512594

Email:       accounts@wccu.com.au

 


Any advice provided on this website has not considered your objectives, financial situation or needs, which you should consider before making any decision. Always read and consider our Account & Access Facility Conditions of Use Statement before making any decision. Click here to download a copy of our Account & Access Facility Conditions of Use Statement.